Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at layodb55370p@outlook.com. Please note that returns will need to be sent to the following address:
Name: L B K
Phone: 9793448281
8132 Elissa Dr
Riverside CA 92507
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at layodb55370p@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at layodb55370p@outlook.com.
30-Day Return Policy
We offer a 30-day return policy. You have 30 days after receiving your shoes to request a return.
Return Conditions
To be eligible for a return, your items must meet the following conditions:
- Unworn and unused condition.
- No signs of outdoor wear or creasing on the leather or fabric.
- In the original packaging (including the original shoebox).
- Shoe tags must still be attached.
Note: Please do not use the shoebox itself as the shipping box. Place the shoebox inside another shipping carton to avoid damage.
Return Shipping Fees
- Damaged or Wrong Items: We cover the return shipping costs.
- Size Exchange or Change of Mind: Customers are responsible for paying the return shipping fees.
How to Start a Return
1. Contact us at layodb55370p@outlook.com with your order number.
2. If accepted, we will send you instructions on where to send your package.
3. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once we receive and inspect your returned shoes, we will notify you of the approval status. If approved, you will be automatically refunded on your original payment method within 7-15 business days.